Terms of Use

  • By using Douropromenade.com, you agree to be legally bound by these terms, which shall take effect immediately.
  • If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use Douropromenade.com.
  • Douro Promenade may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Douro Promenade. Your continued use of Douropromenade.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
  • You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Douropromenade.com content (inclusive of text, images, videos, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Douropromenade.com content requires the prior written permission of Douro Promenade.
  • You agree to use Douropromenade.com only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Douropromenade.com.
  • Your use of Douropromenade.com is intended for personal, noncommercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Douro Promenade.
  • We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Douro Promenade does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.

DISCLAIMERS

  • Under no circumstances will Douro Promenade or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Douropromenade.com regardless of the form of action.
  • Douro Promenade and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.
  • Furthermore, Douro Promenade and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
  • At Douro Promenade we check and recheck the details about all the products and services we offer for accuracy. However, Douro Promenade does not warrant that functionality, content or information contained on Douropromenade.com will be uninterrupted or error free, that defects will be corrected, or that Douropromenade.com or the servers that make it available are free of viruses or bugs.
  • If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

LINKS TO THIS WEBSITE

You are granted a limited, non-exclusive right to create a hypertext link to the home page of this site or application provided that such link does not describe the Douro Promenade nor any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason. You may not use, frame, or use framing techniques to attach any trademark, logo or trademark or other proprietary information of the Douro Promenade including the images found on the site, the content of any text or the layout/design of any page or any form included on a page without the prior written permission of Douro Promenade.

PRICES

The prices shown on this site are for each person, in Euros and already include VAT at the corresponding rates.

Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of Douropromenade.com.

Prices can be changed up to 25 days before the start of each tour if there are variations in the cost of the product components. Any change in price will be communicated to customer who, within a period of time defined by the company, will accept the change of price or cancel the reservation in accordance with the terms and conditions established in these Terms and Conditions.

The prices mentioned on this site will have a 100% discount for children under 3 years old and a 50% discount for children between 4 and 12 years of age. All children must be accompanied and supervised by a responsible adult.

PAYMENT TERMS & METHODS

The payment of the price of the trip is due after confirmation of the reservation
50% of value is required in advance for each experience bookable through the website platform – remaining balance due at the beginning of the experience.

Payments can be made by Paypal, credit card ((American Express, Visa or Mastercard) or in Cash at the beginning of the experience.

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Douropromenade.com, and the final amount charged to your bank account or credit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Cancellation fees, handling and changes in the reservation must be paid immediately.

CANCELATION & REFUND POLICY

If you need to cancel your booking, you should notify us immediately. Cancelling a book with Douropromenade.com can result in cancellation fees applied by us. Please, check the following terms:

  • More than 30 days before the scheduled departure: there is no cancellation fee;
  • From 30 to 07 days before the scheduled departure: 50% cancellation fee;
  • Less than 07 days or no show: 100% cancellation fee.

TRANSPORTATION

You will be driven by one of our knowledgeable staff members in a private deluxe vehicle, as we aim to provide a pleasant ride as well as enlighten you with all the details and particulars of the beautiful Porto and Douro region.

All vehicles are equipped with wifi, air conditioning and fresh water.

We guarantee the highest standard of safety and hygiene on board.

ALTERNATIVE PICKUP POINT

If the hotel or accommodation address falls outside the main Porto area we may need to charge an extra fee, depending on the exact location.

DOURO RIVER CRUISE

This boat tour is a small open air shared or private experience with starting point in Pinhão. Thus, is subject to ideal weather conditions and daylight constraints in winter time. In case of cancellation, it will be exchanged for another activity, like a visit to a local village or to another wine farm.

LAW AND JURISDICTION

The provision of all services provided by the Douro Promenade shall be governed by and construed in accordance with Portuguese law, without giving effect to the conflicts of law provisions thereof. Any dispute, controversy or claim arising out of or in connection with these terms, including any question regarding its existence, breach, validity or termination, shall be referred to and finally resolved by the competent Court of Portugal.

According to the decree law no. 144/2015, we inform that in order to solve consumption conflicts, you must contact the Arbitral Committee of Tourism of Portugal at www.turismodeportugal.pt

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