COOKIE POLICY

Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the Aboutcookies.org website which offers guidance for all modern browsers.
We may use cookies to recognize your machine when you return to the site to provide a better user experience.

Our cookies do not contain personally identifiable information such as name or confidential information such as your credit card number.

Network browsers typically allow you to delete cookies on your hard drive, block the use of cookies, and / or notify you when cookies are discovered. If you choose to block them, this may prevent you from taking full advantage of the features and functions of the site. Cookies may store non-personal information such as your IP, registration of incoming and outgoing pages, time spent on the site and browsing behaviors, operating system, time stamps or reference url for our site or outside our site. Associated with these cookies, we can store interpretive information in logs. The interpretation of these cookies and logging is automated and provided by third parties. The maintenance of these logs is the responsibility of Douro Promenade.

Our cookies do not contain personally identifiable information such as name or confidential information such as your credit card number.

Network browsers typically allow you to delete cookies on your hard drive, block the use of cookies, and / or notify you when cookies are discovered. If you choose to block them, this may prevent you from taking full advantage of the features and functions of the site. Cookies may store non-personal information such as your IP, registration of incoming and outgoing pages, time spent on the site and browsing behaviors, operating system, time stamps or reference url for our site or outside our site. Associated with these cookies, we can store interpretive information in logs. The interpretation of these cookies and logging is automated and provided by third parties. The maintenance of these logs is the responsibility of Douro Promenade.

PRIVACY POLICY

This Privacy policy applies to all personal data collected through the site https://douropromenade.com

According to the new General Data Protection Regulation Act, approved by the European Commission (GDPR, EU Regulation 2016/679), we, Douro Promenade, Serviços Turisticos Unipessoal, lda are the Data Controller for this website https://douropromenade.com with email address ola@douropromenade.com

PURPOSES OF TREATMENT

The personal data that we receive through this page will only be used for the following purposes:

• Communication with clients and clarification of doubts;
• Processing of requests for information related to our business;
• Requests for reservations;
• Booking confirmations;
• Invoice processing after consultation;

TERMS OF CONSERVATION:

We retain your data only for as long as is necessary for the purpose for which it was collected or, as the case may be, until you exercise your right of opposition or erasure right. After this period of conservation, the Douro Promenade deletes your personal data.

CONSENT

By consenting to this privacy policy, you are giving permission to process your personal data specifically for the purposes identified and selected. If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw his consent at any time, although that right does not jeopardize the lawfulness of the treatment effected on the basis of the prior consent given or the subsequent treatment of the data, based on another legal basis, as is the case of a legal obligation to which douropromenade.com is subject. In order to withdraw your consent, you can contact us by letter or by email to ola@douropromenade.com.

USER RIGHTS

You may exercise your rights of access, rectification, deletion, limitation, opposition and portability at any time by request by any of the following means:

Address:
Douro Promenade, Serviços Turisticos Unipessoal, lda
Vale da Teja, Horta do Douro
5155-334 V.N. Foz Côa, Portugal
E-mail: ola@douropromenade.com

The holder may also submit complaints about the processing of data with the National Data Protection Commission.

DATA TRANSMISSION

The processing of user data may be performed by a suitable service provider contracted by douropromenade.com. Where this is the case, douropromenade.com will take appropriate measures to ensure that data access entities have the highest data protection guarantees.

Any subcontractor will therefore treat Users, in the name and on behalf of douropromenade.com, strictly complying with the legal norms on protection of personal data, information security and other applicable norms.

We may also use or disclose personal information as we believe it necessary or appropriate: (a) under applicable law, including laws outside of the country of residence; (b) to comply with legal process; (c) to respond to requests from public and / or governmental authorities, including public and / or governmental authorities outside their country of residence; (d) to exercise our terms and conditions; (e) to protect our operations or those of other affiliates; (f) to protect our rights, privacy. security or property or those of our affiliates, yours and others; or (g) to enable us to search for available resources or limit damages sustained by us.

INTERNATIONAL DATA TRANSFERS

For the purposes described, douropromenade.com may, for the purposes described, transfer your user data outside the territory of the European Economic Area (EEA). In such cases, it shall comply strictly with the applicable legal provisions, in particular the determination of the suitability of the country(ies) of destination as regards the protection of personal data and the requirements applicable to such transfers.

OBLIGATORY NATURE OF THE DATA REQUESTED

The data contained in the customer record that are marked with an asterisk (*) will be required to fulfill the established purpose. As such, if the user does not provide them, douropromenade.com will not be able to fulfill the request of this.

AUTOMATED DECISIONS

Douropromenade.com will be able to elaborate user profiles, which will allow the adoption of automated decisions, based on personal characteristics, preferences, behavioral history and location. In these cases, the user will have the right to obtain human intervention in the decision, to express his point of view and to challenge the decision adopted.

MEASURES FOR THE PROTECTION OF PERSONAL DATA

https://douropromenade.com applies a number of appropriate technical and organizational measures to protect users’ personal data. All information that you provide is stored on our secure servers and any payment transaction will be encrypted using TLS technology. We do not store any customer card data.